Fortune 500 Company


Case

A renowned Fortune 500 company known for its robust product line and service efficiency was using a third-party tool to communicate and report the status of their incidents and the maintenance status of their work to respective business units based out of different geographies. Diverse user base and time zone differences have thrown up many operational challenges for the company. The manifold challenges are,

  • Accurate time conversion issue
  • The precise message was not conveyed, delayed, or interpreted.
  • Increasing licensing costs for individual users

Challenges

  • The business heads must give the right message without complexities for the users.
  • Easy to use and time zone converter based on sender and receiver time
  • Approval, Track, and Audit mechanism that adds responsibility for the sender and receiver in making on-time decisions

Technology


Microsoft SharePoint


Solution

RMM Technologies studied the complexities of the current method by conducting stakeholder interviews and reviewing older escalation issues. They proposed a simple but effective solution based on Microsoft SharePoint, a promising solution for the business.

Hassle-Free Communication Templates

RMM Technologies simplified the communication template by customizing the fields such as Why/ What/ Who/ When, which improved reporting accuracy.

Time Zone Converter

Different time zone converters made it easy for the user to view the time zone of the targeted country and the user's time with a simple click of a button.

Scheduler

The automatic scheduler helps the user to schedule alerts or information without much dependence on different resources.

Audit and Search Tracking Mechanism

Our Audit tracking mechanism ensures retrieving all new/old emails

Approval

To avoid time delay and mitigate the associated risk, report the incidence and get approval based on hierarchies. Audit/ Approval and search prove to be a hallmark feature of this application.

Benefits

  • Easy-to-use templates without much hassle resulted in operational efficiency.
  • Automatic report scheduler saves time and reduces dependency
  • Audit tracking and an accessible search facility ensured the retrieval of older documents
  • Improved ROI - practical resource usage, reduced licensing cost, can avoid user training about reporting of incidence and time zone difference
Vimal Loganathan

Very passionate about commitment and quality. Once committed should be delivered! Vimal is having more than 15 years of experience in SharePoint and Microsoft technologies. One of the few professionals who worked on all the versions of SharePoint technology. Worked in various organizations from developer to architect; delivered various complex SharePoint applications with precise functionality.

- Vimal Loganathan
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